Returns Policy

At Marlow Drake, we want you to love your new jewellery as much as we do! If for any reason, you're not satisfied with your purchase, we're happy to help. However, please note that returns are only accepted if you contact us via email before returning the item.

Before Returning an Item

  1. Contact Us - Reach out to our customer service team at [Email Address] to request a Return Merchandise Authorization (RMA) number.
  2. Provide Order Information - Include your order number, reason for return, and whether you'd like a refund or exchange in your email.

Return Process

  1. Pack Item Carefully: Place the item(s) in its original packaging, and include all original tags, accessories, and documentation.
  2. Ship Item Back: Send the package back to us at the U.K. address we provide. Please ensure it's shipped with a trackable method (e.g., Royal Mail Special Delivery or DPD).
  3. Include RMA Number: Write the RMA number clearly on the outside of the package.

Return Guidelines

  • Returns are accepted within 30 days from the original delivery date.
  • Items must be in their original condition, with all original tags and packaging intact.
  • We reserve the right to refuse any return that does not meet our guidelines or has been damaged during transit.

Refunds and Exchanges

  1. Refund: Once we receive your returned item(s), we'll issue a refund for the full amount paid, minus any shipping costs.
  2. Exchange: If you'd like to exchange an item for a different size, colour, or style, please specify this in your initial email. We'll provide instructions on how to proceed.

Exceptions

  • Custom-made or personalized items are not eligible for returns or exchanges.
  • Gift cards are non-refundable and non-exchangeable.

Important

Please note that we cannot accept returns without prior email notification and RMA approval. If you're unsure about the return process, please don't hesitate to reach out to us before shipping your item back.

By placing an order on our website, you acknowledge that you have read, understood, and agree to be bound by our Returns Policy.