Privacy Policy

At Marlow Drake, we are committed to maintaining the trust and confidence of our customers, visitors and users. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or shop on our website.

What Information Do We Collect?

When you interact with our website, we may collect certain information from you. This includes:

  • Personal Information - When you create an account or make a purchase, we will ask for your name, email address, phone number, and physical address.
  • Order History - We keep a record of your order history, including the items you've purchased, delivery addresses, and any relevant special instructions.
  • Anonymised Browser/Device Information - We collect an anonymised dataset collating information about customers browser types, device types, operating system and general location. This data cannot be linked back to individual users.
  • Cookies and Tracking Technologies – Our use of cookies are governed by our Cookie Policy.

What information do we not collect?

As a policy, we take care to not collect or have access to:

  • Payment Information - When you make a payment, we will direct you to an external payment provider (e.g. Paypal) who will process your payment. Marlow Drake will not have access to your credit card number, expiration date, or security code (CVV).

How Do We Use Your Information?

We use the information we collect for the following purposes:

  • Processing Orders - To fulfil your orders and deliver products to you.
  • Customer Service - To respond to inquiries, resolve issues, and provide support.
  • Marketing and Promotions - To send newsletters, promotional emails, and targeted ads based on your interests and preferences.
  • Improving Our Website - To analyse website usage patterns, improve the user experience, and develop new features.

With Whom Do We Share Your Information?

We share your information with:

  • Third-Party Service Providers - Companies that help us process payments, ship orders, and provide customer service.
  • Law Enforcement and Government Agencies - As required by law or in response to a valid subpoena or court order.
  • Partners and Affiliates – Where you have explicitly opted in to marketing initiatives, loyalty programs, or Marlow Drake branded products.

How Do We Protect Your Information?

We take the security of your information seriously:

  • Encryption - We use industry-standard encryption (HTTPS) to protect data in transit.
  • Secure Servers - Our servers are maintained separately to our online presence and access is limited to authorized personnel.
  • Password Protection - Account passwords are hashed and salted for added security.
  • Data Retention – Data is deleted once it is no longer relevant.

 What Are Your Rights?

You have the right to:

  • Access Your Information - Request a copy of your personal information that we hold.
  • Correct Inaccuracies - Update or correct any inaccurate information.
  • Request Erasure - Have your information deleted, except in cases where we are required by law to retain it.

Changes to This Policy

We reserve the right to modify this Privacy Policy at any time without notice. Changes will be effective immediately upon posting on our website.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at info@marlowdrake.co.uk.

Effective Date

This Privacy Policy is effective as of 1st February 2024 and supersedes all prior versions. We encourage you to review this policy regularly for any updates.

By using our website or making a purchase from us, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.